In an effort to become more fuel efficient, our shipping options have changed.Our plant hours are now Monday through Thursday each business week. The shipping department will now be closed on Fridays. What this means for you as our valued customer: Any online or phone orders placed on Thursday, Friday, Saturday or Sunday will ship the next business day on Monday (with holidays being exempt). Your order will then be processed on the day the plant reopens, and the first day of shipping will begin the following day, based on UPS standards:
If you place your order on
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Your order will process on
Monday
Monday
Monday
Monday
Tuesday
Wednesday
Thursday
Your order will begin shipping/trackable with UPS on
Tuesday
Tuesday
Tuesday
Tuesday
Wednesday
Thursday
Friday
Arrival Day
ORDER DAY
3-Day Shipping
2-Day Shipping
Next Day Shipping
Thursday Friday Saturday Sunday
Thursday
Wednesday
Tuesday
Monday
Friday
Thursday
Wednesday
Tuesday
Monday
Friday
Thursday
Wednesday
Tuesday
Monday
Friday
In looking at this chart you may wonder if we did our math correctly. Yes, we did. UPS does not count the day they pick up the order. So in the UPS World 3 day and 2 day shipping methods do not count the day UPS picks up the order. However, if you select 1-day shipping the day the order is picked up is counted. I know this is goofy but it is simply how all of the carriers are set up. Standard Ground Shipping orders going to the West Coast, on average do not take very long, normally no more than 3 to 5 business days. The East Coast however, takes at least 7-10 business days. If you have any questions about expected delivery please feel free to email our customer service department at aruncus2@msn.com before you place your order. You may call us at 1 509 630-3594 and we will do our very best to give you an estimated time of date of delivery.
Timing your shipment: Your shipping time will begin the day after processing the order, as UPS does not count the first day as a shipping day. **Please make note of this when planning for any gift arrivals or special occasions that require time sensitive delivery**. UPS delivers packages Monday through Friday, with holidays and weekends being exempt. From November through January, an additional two days shipping time is added to each package by UPS, due to the high volume of shipments.Upgraded/Expedited Shipping: Any upgraded orders (Next Day Air, 3 Day, 2 Day Air) will also follow the schedule above.PO Box/APO/FPO addresses: UPS does not offer delivery service to PO Box, APO or FPO addresses. If using a PO Box, APO or FPO address, your order will be sent via standard US Mail service. Please plan on 14-21 business days for arrival to your destination. Shipping Destinations: We ship orders within the 50 United States. Gift Messages: Any gift notes that you have included with your order are printed by our system onto the UPS sticker and placed on the box for the recipient to see. Character limit, including spaces and punctuation is 150.
REFUND FOR CREDIT OR EXCHANGE: We have a "satisfaction guaranteed" policy. If for any reason you are not satisfied with the quality of your product you may return it for a full refund of the product purchase price.When processing a return, please allow about 1 week for us to process the paperwork. A customer service representative will work out the details with you.SHIPPING CHARGES Our shipping charges are based on standard UPS rate; which are based on package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done enter the destination zip code and click on calculate. Directly below will be a list of the different UPS shipping options and the associated charges with them.
UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping are available to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping.BACKORDERS: Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.REFUND FOR CREDIT OR EXCHANGE: We have a "satisfaction guaranteed" policy. If for any reason you are not satisfied with the quality of your product you may return it for a full refund of the product purchase price.When processing a return, please allow about 1 week for us to process the paperwork. A customer service representative will work out the details with you. SHIPPING CHARGES Our shipping charges are based on the real time UPS rate; which are based on package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done enter the destination zip code and click on the shipping you desire. The checkout page will show the shipping cost associated with the chosen shipping option and the associated charges with them.
UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping are available to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping.BACKORDERS: Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.
